Website help
Something isn’t working?
Most website issues are temporary. Try the steps below first, then email Sarah if you still need help.
Try this first
- Refresh the page and try the action again.
- Check that your internet connection is working.
- Close the website, reopen it, and return to the page you were using.
- If the Guide says it is temporarily unavailable, wait a few minutes before trying again.
Still need help?
Tell us which page or feature you were using, what you clicked, and the exact message you saw. A screenshot can also be helpful.
Email website supportPlease protect children’s privacy. Do not include a child’s or client’s name, full date of birth, school, address, photograph, medical record, or other identifying information.
This email is for website and access help. It is not monitored as an emergency service.