Your information

Privacy Policy

Information collected now

The waitlist collects your email address, the audience you select, and any optional challenge you choose to share. The topic-suggestion box collects the audience, broad topic, optional age or stage, preferred resource format, and suggestion you voluntarily submit. It stores an email only when you ask to be notified about that suggested topic. The testimonial form collects your name, email, experience, preferred public credit, and permission choices. Membership checkout and scheduling may collect your name, email, phone number, purchase details, and scheduling information through Acuity and Stripe. Basic technical information may also be processed to operate and protect the website.

Testimonials

Submitted testimonials are saved privately for review and are not published automatically. If approved, only the credit format you selected will be displayed. Your email is used for verification and is not displayed. You may withdraw permission or request removal by emailing hello@sarahelaineot.com.

Personalized Guide questions

The age and question entered into Sarah’s Look Underneath Guide are sent securely to OpenAI for automated safety screening and to generate the requested answer. The email address entered is used to deliver a copy of that response through the site’s transactional email provider. Questions that appear inappropriate, abusive, unsafe, unrelated, or intended as pranks may be declined. The website does not save the question, answer, or response-delivery email address. It may retain only a broad, non-identifying topic category, broad age range, audience type, and whether the question came from a member so Sarah can understand which areas need more resources. Privacy-protective technical identifiers derived from the visitor’s network address and entered email are retained to enforce question and abuse-prevention limits without storing those values in the usage record. The Guide email does not enroll someone in marketing. Only a separately checked optional consent box adds the entered email to the selected parent or professional MailerLite audience. Do not include identifying child or client details.

Payments and member access

Stripe processes payments, receipts, subscriptions, and cancellation links. Acuity may process scheduling details for professional consultations. This website does not receive or store full card details. To provide member access, the site stores the purchase email, membership status and access period, limited Stripe transaction identifiers, and a protected access-code hash. A secure browser cookie keeps a signed-in member connected, and privacy-protective technical identifiers help limit repeated failed sign-in attempts.

Parent Question Reviews

When a Parent Question Review is purchased, the site stores the purchaser’s email, age or developmental stage entered, question, observations, approaches already tried, Sarah’s written response, and submission dates so the educational service can be delivered privately. Do not include names or other identifying child details. These submissions are educational support records, not medical records, evaluation materials, or individualized occupational therapy documentation.

Prepaid gifts

The site stores the buyer’s email, limited payment identifiers, recipient and delivery details supplied at checkout and confirmed by Sarah, the gift message, and activation/access dates to deliver prepaid gifts. Transactional emails go to Sarah and the intended recipient. A private activation link and recipient email protect redemption. Gift membership periods begin on activation and do not renew automatically.

Early Intervention Circle questions and materials

The site stores an attendee’s purchase email, Circle meeting assignment, de-identified question, limited context, requested discussion focus, and submission date to organize the monthly educational group. Circle sessions are live and are not recorded. The private portal may provide session notes and related tools or handouts when appropriate. Attendees must not share identifying client or family information in a submission or live discussion.

How information is used

Waitlist information is used to send relevant launch updates and understand which resources prospective members value. Guide topic patterns and voluntary topic suggestions are used to decide which educational Guides, articles, videos, services, and tools to develop. Parent and workbook-reader interests use the Parents & Caregivers audience; professional interests use the OT Professionals audience. This information is not collected to create a therapist-client relationship or health record.

Measurement and outbound links

The website may count broad actions such as opening the Guide, joining an email list, or following a book or support link so Sarah can improve the site. It does not use this information to diagnose a child or build a health profile. If privacy-conscious analytics are added later, this policy will be updated to name the provider and explain the choices available to visitors.

Keep child and client details private

Do not submit a child’s or client’s name, full date of birth, school, address, photograph, video, medical record, or other identifying information. This website is intended for adults. Professionals remain responsible for de-identification, client confidentiality, and applicable privacy, employer, professional, and legal requirements.

Service providers and limited access

Information may be processed by providers that help operate the website and, when enabled, email, accounts, payments, scheduling, and automated educational guidance. Only information reasonably needed for each function should be shared with those providers.

Retention, correction, and deletion

Waitlist, topic-suggestion, testimonial, purchase, entitlement, Circle question, educational-response, clarification, scheduling, and attendee-material records are retained only as reasonably needed to provide the requested service, plan useful resources, keep required business and transaction records, resolve disputes, and meet legal obligations. Guide questions and answers are not saved by this website. You may request access, correction, or deletion by email, subject to records that must be retained for legal or accounting reasons.

Email choices and privacy requests

Every marketing email will include an unsubscribe option. Privacy and information requests can be sent to hello@sarahelaineot.com.

These terms will be updated as memberships and paid services become available. Last updated September 10, 2026.